Frequent Questions

My flight is late, now what?

If your flight is delayed, there’s no need to worry. We track flight arrival times in real-time and automatically adjust your pickup time accordingly. This ensures that your chauffeur will be there to greet you when you arrive, even if your flight is running behind schedule. So sit back, relax, and rest assured that we’ll be waiting for you whenever your flight lands.

Why haven't I received my confirmation email?

Confirmations are typically sent to the email address associated with your account immediately after booking. If you haven’t received your confirmation within a few minutes, it could be due to the following reasons:

  1. Incorrect email address: Please double-check your account contact details to ensure that the correct email address is listed.
  2. Spam filter: Because these emails are sent by our system, sometimes they get caught in your spam filter. As a first step, it’s always a good idea to check your spam folder.

How can I make changes to my booking?

You can easily make changes to your booking by contacting us directly.

Additionally, rest assured that we track your flight arrival time and automatically adjust your pickup time to ensure your chauffeur is ready to greet you upon your arrival. This proactive approach eliminates the need for you to manually adjust your booking in case of a flight delay. While you may not see a change in your pickup time, be assured that your chauffeur is informed and will be there to assist you according to your updated arrival schedule.

What will happen if I am delayed due to long queues at the airport?

If you experience delays due to long queues at the airport, rest assured that we’ve got you covered. We include one hour of complimentary waiting time for all airport pickups. However, we understand that airport arrival procedures can be unpredictable, so we recommend scheduling at least 60 minutes of buffer time or more after your flight’s arrival time, especially for international arrivals. Additionally, our chauffeurs are asked to be flexible and wait longer than an hour whenever possible to accommodate unforeseen delays. Your comfort and convenience are our top priorities.

Does Luso Limousines offer Flat Rates to destinations?

Yes, Luso Limousines provides flat-rate rides primarily between Geneva Airport and the most popular regions in Switzerland for all vehicle classes. You can conveniently book these rides through our website or contact us directly via WhatsApp.

Can our chauffeurs assist with luggage and personal belongings?

Absolutely! Our chauffeurs are more than happy to lend a hand with your luggage and any personal items. If you’d prefer to handle your belongings yourself, just let our chauffeur know.

They’ll gladly open and close the trunk, ensuring that only you handle your belongings. If our chauffeur does assist with your luggage, rest assured that they’ll sanitize the handles before returning them to you.

Should you or your guests require any additional assistance, simply include those details in the “Special Requests” or “Notes for the Chauffeur” section when booking.